> ## Documentation Index
> Fetch the complete documentation index at: https://faii.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Intelligence Dashboard

> Navigate the Chat Intelligence dashboard - see your mention rates, sentiment, positions, and performance across all AI platforms.

<Info>
  **Quick Answer:** The Chat Intelligence dashboard shows how AI chatbots respond when asked about topics related to your business. See mention rates, sentiment, positions, and trends across ChatGPT, Claude, Perplexity, Grok, and Gemini.
</Info>

## What You'll Learn

* Dashboard layout and key metrics
* How to read platform-by-platform data
* Understanding the keyword performance table
* Using filters and comparisons

## Dashboard Overview

### Summary Bar

Top-level metrics:

| Metric                   | Description                             |
| ------------------------ | --------------------------------------- |
| **Overall mention rate** | % of AI responses mentioning your brand |
| **Average sentiment**    | Mean sentiment score (-100 to +100)     |
| **Average position**     | Mean mention position when mentioned    |
| **Sessions completed**   | Total Chat Intelligence sessions run    |

### Platform Cards

A card for each monitored AI platform showing:

* Platform name and icon
* Mention rate for this platform
* Trend (up/down/stable)
* Click to see platform detail

## Key Sections

### Mention Rate Trend

Line chart showing mention rate over time:

* X-axis: Sessions (dates)
* Y-axis: Mention rate (%)
* Multiple lines for each platform
* Overall average line

### Keyword Performance Table

Your keywords ranked by performance:

| Column            | Description                      |
| ----------------- | -------------------------------- |
| **Keyword**       | The monitored keyword            |
| **Mention rate**  | % of responses mentioning you    |
| **Sentiment**     | Average sentiment when mentioned |
| **Position**      | Average position when mentioned  |
| **Platforms**     | Which platforms mention you      |
| **Trend**         | Improving or declining           |
| **Best platform** | Where you perform best           |

### Platform Detail View

Click any platform to see:

* All keywords on that platform
* Per-keyword mention rates
* Response examples (what the AI actually said)
* Competitor comparison for that platform
* Historical performance on that platform

### Sentiment Distribution

Visual breakdown of sentiment:

| Sentiment Range | Label         | Color       |
| :-------------: | ------------- | ----------- |
|   +60 to +100   | Very Positive | Green       |
|    +20 to +59   | Positive      | Light Green |
|    -19 to +19   | Neutral       | Gray        |
|    -59 to -20   | Negative      | Orange      |
|   -100 to -60   | Very Negative | Red         |

### Position Distribution

How your mention positions break down:

| Position | Frequency |  Impact |
| :------: | :-------: | :-----: |
|    1st   |    XX%    | Highest |
|    2nd   |    XX%    |   High  |
|    3rd   |    XX%    |  Medium |
|  4th-5th |    XX%    |  Lower  |
|   6th+   |    XX%    | Minimal |

## Filters

### Available filters

| Filter             | Options                                |
| ------------------ | -------------------------------------- |
| **Platform**       | All / Individual platform              |
| **Keyword**        | All / Specific keyword                 |
| **Time range**     | Last session / 7d / 30d / 90d / Custom |
| **Mention status** | All / Mentioned only / Not mentioned   |
| **Sentiment**      | All / Positive / Neutral / Negative    |

### Combining filters

Filters stack. For example:

* Platform: ChatGPT + Sentiment: Positive = Only positive mentions on ChatGPT
* Keyword: "best seo agency" + All platforms = Performance of this keyword everywhere

## Comparisons

### Session comparison

Compare two sessions side by side:

* Select "Compare" mode
* Choose two session dates
* See metric changes highlighted

### Competitor comparison

Toggle competitor view to see:

* Your mention rate vs. each competitor's
* Side-by-side platform performance
* Keywords where competitors beat you

## Data Details

### Response viewer

Click any keyword to see actual AI responses:

* Full response text from each platform
* Your brand highlighted when mentioned
* Competitor mentions highlighted differently
* Sentiment and position marked

### Export options

| Format | Content                               |
| ------ | ------------------------------------- |
| PDF    | Visual dashboard summary              |
| CSV    | Raw data (keywords, rates, sentiment) |
| JSON   | Structured data (Professional+)       |

## Tips

* **Check the keyword table first** - It shows exactly which keywords drive mentions and which don't
* **Use platform detail** - Different platforms may recommend you differently
* **Read actual responses** - Understanding HOW AI describes you is as important as IF it mentions you
* **Filter by "Not mentioned"** - Quickly find your gaps
* **Compare sessions** - Week-over-week comparison shows momentum

## Related Articles

<CardGroup cols={2}>
  <Card title="How Chat Monitoring Works" icon="robot" href="/docs/chat-intelligence/how-chat-monitoring-works">
    Technical overview
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  <Card title="SERP Dashboard" icon="magnifying-glass" href="/docs/dashboards/serp-intelligence-dashboard">
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