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Privacy Policy

Last Updated: 19.11.2025

1. Introduction

Welcome to FAII (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how FAII.AI (the “Platform”) collects, uses, discloses, and safeguards your information when you visit our website or use our AI visibility optimization services.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.

2. Information We Collect

A. Personal Data You Provide

We collect information that you voluntarily provide to us when you:

  • Register for an account (Name, Email Address, Password).
  • Purchase a subscription (Billing Address, Payment Information via our third-party processor).
  • Contact customer support.
  • Input specific brand data or keywords for analysis.

B. Usage Data & AI Analytics

When you use the Platform, we automatically collect certain information, including:

  • Log Data: IP address, browser type, operating system, referral URLs, device information, and pages visited.
  • AI Interaction Data: Queries, keywords, and prompts you input into our system for optimization purposes.
  • Client-Side Analytics: If you install our tracking script on your website to monitor AI bots, we collect data regarding bot traffic (User Agents, IP addresses of crawlers, access times). Note: We process this data on your behalf as a Data Processor.

C. Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to track activity on our Service and hold certain information to improve your experience (e.g., keeping you logged in).

3. How We Use Your Information

We use the collected data for the following purposes:

  • Service Provision: To provide the AI visibility scoring, rank tracking, and content optimization features.
  • AI Improvement: To analyze platform usage trends to improve our algorithms and gap analysis accuracy.
  • Communication: To send you technical notices, updates, security alerts, and support messages.
  • Billing: To process payments and manage subscription tiers.
  • Compliance: To enforce our Terms of Use and comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing via [Stripe/Paddle], hosting via [AWS/Google Cloud], email delivery).
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business to another company.

5. AI & Public Data

Our Service involves analyzing public data from third-party AI platforms (e.g., ChatGPT, Google Gemini). We do not claim ownership of public data scraped or retrieved from these sources. Our analysis of this public data is aggregated and does not constitute surveillance of private individuals.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights (GDPR/CCPA)

Depending on your location, you may have rights including:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

To exercise these rights, please contact us at [email protected].

8. Security

We use administrative, technical, and physical security measures to help protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have questions or comments about this policy, you may email us at [email protected] or by website chat.