Quick Answer: The Chat Intelligence dashboard shows how AI chatbots respond when asked about topics related to your business. See mention rates, sentiment, positions, and trends across ChatGPT, Claude, Perplexity, Grok, and Gemini.
What You’ll Learn
- Dashboard layout and key metrics
- How to read platform-by-platform data
- Understanding the keyword performance table
- Using filters and comparisons
Dashboard Overview
Summary Bar
Top-level metrics:Platform Cards
A card for each monitored AI platform showing:- Platform name and icon
- Mention rate for this platform
- Trend (up/down/stable)
- Click to see platform detail
Key Sections
Mention Rate Trend
Line chart showing mention rate over time:- X-axis: Sessions (dates)
- Y-axis: Mention rate (%)
- Multiple lines for each platform
- Overall average line
Keyword Performance Table
Your keywords ranked by performance:Platform Detail View
Click any platform to see:- All keywords on that platform
- Per-keyword mention rates
- Response examples (what the AI actually said)
- Competitor comparison for that platform
- Historical performance on that platform
Sentiment Distribution
Visual breakdown of sentiment:Position Distribution
How your mention positions break down:Filters
Available filters
Combining filters
Filters stack. For example:- Platform: ChatGPT + Sentiment: Positive = Only positive mentions on ChatGPT
- Keyword: “best seo agency” + All platforms = Performance of this keyword everywhere
Comparisons
Session comparison
Compare two sessions side by side:- Select “Compare” mode
- Choose two session dates
- See metric changes highlighted
Competitor comparison
Toggle competitor view to see:- Your mention rate vs. each competitor’s
- Side-by-side platform performance
- Keywords where competitors beat you
Data Details
Response viewer
Click any keyword to see actual AI responses:- Full response text from each platform
- Your brand highlighted when mentioned
- Competitor mentions highlighted differently
- Sentiment and position marked
Export options
Tips
- Check the keyword table first - It shows exactly which keywords drive mentions and which don’t
- Use platform detail - Different platforms may recommend you differently
- Read actual responses - Understanding HOW AI describes you is as important as IF it mentions you
- Filter by “Not mentioned” - Quickly find your gaps
- Compare sessions - Week-over-week comparison shows momentum
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Technical overview
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